Frequently Asked Questions & Shop Policies

Clip on earrings are available for almost all earrings in the shop! If an earring is not available as a clip on option, it will be stated in the product description.

To request clip ons, just write the request for them in the notes of your order, located in the cart section before checkout.

For an example of the type of clip on backings used click here.

Sterling silver/14k gold hooks earrings are available for all earrings in the shop as a free customization. Please note that the top stud of the earring will be removed and replaced with a hook - if you want to keep the top stud, you must specify this in the notes of your order. 

Click here  to see a photo of the style of hooks I use.

To request hooks, just write the request for them in the notes of your order, located in the cart section before checkout.

If you order hooks you should add 3/4" to the earring length listed on the product description. For hooks with the top stud add 1.5."  It is the customers responsibility to note the length and determine whether this will work for them. 

Please note that post earrings in orders will not be converted to hooks and are not available in hook form.

Gauges are available as a customization, with a $7-$12 fee per pair depending on your gauge size. 

To request a conversion to gauges, please email me at shop@femmedebloom with your gauge size and I will email you an invoice after I determine the cost. Please note that if you only write this request in the notes of your order and do not email, it may lead to a delay in receiving your order.

Gauge Conversion Disclaimer: Please note that all the product images on my website reflect the standard pierced-ear version. Gauge conversions are structurally different and will not have the same appearance - especially with larger sizes. I do my best to cover as much of the gauge as I can with the top posts. If it isn't possible, the top post piece will hang from the bottom portion of the gauge. By purchasing a gauge conversion, you acknowledge and accept these differences. 

All earrings are made with nickel-free silver plated posts or surgical steel. 

The option for 14k gold posts or 925 sterling silver posts is available at $2 extra per pair. For this option, please reply to your order confirmation after your order is placed and we will invoice you for the upgrade. 

14k gold hooks or 925 sterling silver hooks are a free upgrade in the shop and do not require an extra invoice. Only posts are an extra fee. 

Please note that if you write a note on your order and do not email this request, it will delay your order being shipped as I do not see notes on orders until the order is being packaged.

Currently, I do not accept custom orders as I am a one woman small business with two other jobs so my time is limited! 

I do accept requests for future collection drops; however, I cannot guarantee inclusion of your request in a drop as I make decisions based on demand and what acrylic colors I have available. 

In most cases, I cannot customize specific sets (two of one character or switching out character earrings to mix and match) because of the way I print acrylic. 

Unless it is specified to do so in the product description (for example, if you want clip ons, hooks or a different size of fabric button earrings), please do not request a customization to your order unless you have emailed first to ask if this is possible. If you request a customization using the notes of your order, I can not guarantee that I can accomodate it since a majority of the products listed in the shop are ready to ship. 

Items & collections are restocked on a regular basis depending on season and demand. I cannot keep all collections restocked at once as I am a one woman-business and all of the inventory is stored in my home - so I have limited space! 

You can help me by signing up for in-stock notifications so that I know what you're waiting for! An email sign up option is available for each item in the shop.

Official restock dates are announced ahead of time on my Instagram @femmedebloom 

I also announce the restocks on my text line (signup on shopfemmedebloom.com) and email newsletter (sign up on www.femmedebloom.com) 

Absolutely! I am always adding to my list of design ideas. If you want to contribute a request for me to include in a future collection, feel free to email me at shop@femmedebloom.com

All acrylic is printed by UV printing and is very durable as well as waterproof. 

All earrings are hand-glued with industrial strength adhesive. Because of the nature of hand-crafted jewelry, occasional regluing may be needed over time. I recommend E6000-Jewelry glue which is available at all craft stores and online as an option if your earrings come unglued!

My earrings are lightweight and handmae with jump rings and industrial strength adhesive. While durable for every day wear, they can be delicate if tossed around in a bag, jewelry box, or suitcase.

If earrings are jostled or crushed during travel, the jump rings may loosen or shift. I unfortunately cannot be responsible if this occurs.  

I reccomend the following:

• Wrapping each pair in a small piece of tissue paper or bubble wrap
• Placing them in a padded jewelry pouch or small box
• Keeping them in your carry-on instead of luggage when possible. 

The actual charms used for the acrylic earrings are durable for a very long period of time as they are UV printed and water proof. However, they are not scratch resistant so be sure to keep them away from sharp objects. 

Earrings posts are glued with industrial strength jewelry glue, which is meant for long-term wear. I recommend storing them in room temperature areas because heat and humidity can lead to a weakening of the strength of the glue and cause posts to fall off. 

As mentioned, earrings are hand-glued with industrial strength adhesive. Because of the nature of hand-crafted jewelry, occasional regluing may be needed over time. I recommend E6000-Jewelry glue which is available at all craft stores and online as an option if your earrings come unglued!

This is a very common and easy fix. Jump rings can occasionally shift or open slightly during shipping or normal wear.

To reattach it, use a pair of small pliers, tweezers (or two sturdy fingernails) and gently twist the jump ring closed side-to-side until the ends meet again. Avoid pulling the ring outward, as twisting keeps its shape and strength intact.

Once closed, the earring will be just as secure as before and does not require a replacement.

If you don’t have the right tools or need help, feel free to reach out and I can provide guidance or links to materials. 

For a quick visual guide, you can follow this tutorial on properly opening and closing a jump ring (twisting side-to-side, not pulling outward):

https://beadaholique.com/blogs/techniques-guides/how-to-open-and-close-a-jump-ring

I offer the following: 

1) Hooks instead of posts for drop earrings only (see specific FAQ for this) 

2) Clip ons as a free customization (see specific FAQ for this)

3) Gauges for a $7-$12 fee (see specific FAQ for this)

Post earrings are not available as drop earrings and vice versa. 

Yes FemmeDeBloom gift cards are available at the link below and are digital only. They are emailed to the email address that is entered at checkout. 

https://www.shopfemmedebloom.com/products/gift-card 

I do not accept returns after an order has been shipped and all sales are final. It is the customers responsibility to read the item description and view the product photos when shopping. 

Return/Exchanges are permitted for items that damaged or if there was an error on our part. Please contact  within 30 days of payment at shop@femmedebloom.com and I will be happy to provide a replacement, refund or exchange for another item.

Refunds will not be provided for the following reasons:

- Order arrived too late or later than expected (please read our shipping policy before ordering)

- Custom orders

- Package was lost by post office

Because each pair of earrings is handmade, occasional minor adjustments may be needed after shipping. The following do not qualify as damage and can be easily fixed at home:

• Slightly open jump rings
• Posts/hooks that need gentle reshaping
• Minor shifting from transit

These are considered normal handling or shipping adjustments and do not require replacement.

A damaged earring is defined as:

• Acrylic  that arrives scratched, snapped, or fully broken 
• A charm or component that has completely detached and cannot be reattached
• Posts or findings that arrive broken beyond simple reshaping
• Printing defects or visible flaws present upon arrival

If your earrings arrive with true structural damage,

Because each pair of earrings is handmade, occasional minor adjustments may be needed after shipping. The following do not qualify as damage and can be easily fixed at home:

• Slightly open jump rings
• Posts/hooks that need gentle reshaping
• Minor shifting from transit

These are considered normal handling or shipping adjustments and do not require replacement.

A damaged earring is defined as:

• Acrylic or resin that arrives cracked, snapped, or fully broken
• A charm or component that has completely detached and cannot be reattached
• Posts or findings that arrive broken beyond simple reshaping
• Printing defects or visible manufacturing flaws present upon arrival

If your earrings arrive with true structural damage, please contact me at shop@femmedebloom.com within 48 hours of delivery with clear photos so I can help make it right.

I ship from Orange County, California. 

Absolutely! International shipping cost is automatically calculated at checkout to ensure that you are not overcharged. 

Orders are shipped within 5-7 business days (not including weekends/holidays). Choosing expedited shipping does not waive this processing time or mean that your order will ship sooner.

If you need your order by a specific date, DO NOT write this request in the notes of your order. Please email shop@femmedebloom.com or reply to your order confirmation to make this request. Otherwise, I cannot guarantee I will see it in time to fulfill your request.  If possible, I will ship your order next day upon request.

Please note that once an order leaves my office, it is out of my hands and the responsibility is on the shipping carrier to delivery your order in a timely manner. I cannot guarantee arrival dates as this is out of my control.

I recommend reading the "When Will My Order Arrive?" FAQ question for guidance on which shipping option to choose.

I cannot guarantee any delivery dates since I do not deliver the packages myself. All estimated transit times below do not include the 5-7 processing time. All packages also include $100 of insurance coverage.

U.S. Orders:

USPS Ground Advantage Shipping: Estimated 2-8 business day delivery with no guarantee

USPS Priority Mail: NO guaranteed delivery date by USPS. Estimated 1-3 business day delivery window.

USPS Priority Mail Express: 1-2 business day delivery with money back guarantee 

UPS Ground: 1-5 Business Days - Not Guaranteed

UPS 3 day Select: Delivers within 3 business days - Not Guaranteed 

UPS Next Day Air Saver: 1 business day - Guaranteed 

International Orders: Generally, international orders take approximately 2-3 weeks after the 5-7 day processing period to arrive. I also offer expedited shipping with DHL at checkout which is 1-3 business days guaranteed.

Please note that the dates listed at checkout are estimates. I am not responsible for and do not control over what happens to your package after it leaves my hands and is in USPS/UPS/DHL possession. 

Yes, combined shipping is available if you place additional orders if your first order has not been shipped. Please email at shop@femmedebloom.com to make this request and do not write a note in your order. If you do not email, I cannot guarantee combined shipping as I often do not see notes on orders until the the order is being packaged.

Occasionally, USPS marks a package as delivered by mistake when it is being held at the post office or it is still in transit.

Before contacting:
1. Wait 2-3 days to see if the package is delivered and check with your neighbors/apartment complex management if it was delivered elsewhere by mistake

2. Please visit (we recommend an in-person visit, not calling as it’s usually not successful) your local post office and inquire about the package.

3. Open a missing mail request on USPS.com here.

If USPS confirms that the package is lost, please contact us and we can discuss options for either a replacement or filing a claim.

At checkout, customers are responsible for providing a complete and accurate shipping address. Orders are automatically processed and shipped to the exact address entered at the time of purchase.

If an incorrect or incomplete address is provided:

• I am not able to edit, reroute, or cancel the order once it has been processed.
• Packages delivered to an incorrect address due to customer error cannot be replaced, refunded, or reshipped at my expense.
• If the package is delivered to a nearby or incorrect address, it is the customer’s responsibility to locate and retrieve it (ex: contacting the resident, checking with neighbors, or reaching out to USPS directly).

If the package is returned to me by USPS, I’m happy to reship it — the customer will be responsible for the new shipping fee.

Please double-check your address before submitting your order to ensure smooth delivery.

Please email shop@femmedebloom.com with:

1) Your order number

2) A picture of what you received and be specific about what was missing from the order.

Please email shop@femmedebloom.com with:

1) Your order number

2) A photo of what you received 

Once received, I will be sure to resolve the issue as soon as possible. Please do not email without providing a photo to prevent a delay.

At this time, I do not offer local pick up. Online orders are available via shipping only.

Yes, wholesale is available for eligible resellers! I provide wholesale discount codes for my shop based on quantity purchased. The minimum amount is 20 items (of any variety) at 30% off, 30+ items is 40% off and 40+ items is $50% off. 

To inquire about receiving these codes please email shop@femmedebloom.com with the following information:

1. Name of business where items will be sold and applicable website
2. Resellers permit or business permit 
3. Provide information as to whether items will be for in person sales or online
4. Any associated social media if applicable so I can connect with you!