Please review the following FAQs before emailing us your question at firstname.lastname@example.org or filling out the contact form below.
Do you offer international shipping? Yes, we do! International shipping is a $15 flat rate fee that can be chosen at checkout. Overages in fees will be refunded after order is packaged if necessary.
When will my order ship? (U.S. & International Orders)
Ordered are packaged & picked up by USPS within 7-10 business days (this does not include weekends or holidays) after they are placed. You will receive notification via email with a tracking # when the order being packaged.
How long will it take to get my order?
Domestic Orders: If you have chosen first class shipping, you will receive your order 3-5 days AFTER the processing period of 7-10 business days. If you have chosen Priority Mail shipping, you will receive your order approximately 1-3 days after the processing period of 7-10 days. Therefore, first class mail orders can take up to 3 weeks to arrive and Priority Mail orders can take up to 12 business days.
International Orders: Generally, international orders take 2-3 weeks after the 5-7 day processing period to arrive. Due to restrictions as a result of COVID-19, international packages are taking up to 3 months to arrive and while a majority are being delivered, some packages have been lost in transit. We are still offering international shipping; however, we are not responsible for the package once it has left our hands and will not be able to provide replacements for lost orders. Please note that you are ordering at your own risk.
I have a tracking number, but it hasn't been updated or is still in "pre-shipment," what do I do?
Once a package is picked up by USPS, it is out of our hands and we have no control over when USPS scans the package. Occasionally, USPS will not scan a package until it is delivered or near the destination. Please only contact us if your tracking has not updated and it has been at least 14 business days since you received a tracking number via email.
I got an email that my order was delivered but I did not receive it - what do I do?
Occasionally, USPS marks a package as delivered by mistake when it is being held at the post office or it is still in transit. Before contacting us:
1. Wait 2-3 days to see if the package is delivered and check with your neighbors/apartment complex management if it was delivered elsewhere by mistake
2. Please visit (we recommend an in-person visit, not calling as it’s usually not successful) your local post office and inquire about the package.
If USPS confirms that the package is lost, please contact us and we can discuss options for either a replacement or filing a claim.
What If I need an order by a certain date? If we are able, we are happy to accommodate a request for an order by a certain date. This request must be made by emailing us directly at email@example.com with your order #. Please do not make your request via instagram, other social media, or a note in your order as we cannot guarantee that will be seen in time.
Do you accept returns? We do not accept returns after an order has been shipped and all sales are final.
Return/Exchanges are permitted for items that damaged or if there was an error on our part. Please contact us within 30 days of payment at firstname.lastname@example.org and we will be happy to provide a replacement, refund or exchange for another item.
Refunds will not be provided for the following reasons:
- Order arrived too late or later than expected (please read our shipping policy before ordering)
- Final Sale Items
- Custom orders
- Package was lost by post office
Do you make clip-on earrings? Yes! Clip-on earring options are available for almost all earrings in the shop. If a design is not available in clip-ons, it will state so in the description. To request clip ons, write a note under "special instructions for seller" and we will accommodate your request when processing your order.
What type of metal do you use? All metal used in the shop for all jewelry is nickel-free surgical steel.
What if I need extra hypoallergenic earring posts? The options for 14k gold posts or 925 sterling silver posts is available at $1 extra per pair. For this option, please email us this request after your order is placed and we will invoice you for the additional charge. Orders over $50 are eligible for a free earring upgrade.
Do you sell wholesale? Yes, we do! Currently, wholesale requests must be made 30 days in advance by emailing email@example.com. Currently, wholesale pricing is 40-50% off the listed price depending on the amount ordered.
Do you do custom orders? Currently, we are only accepting custom orders for fabric button earrings. Please email firstname.lastname@example.org to request a custom set.